Classroom management is a challenge for every online instructor because a typical class has students from different age groups and cultures. A Christian school or university provides a unique environment where one might think that despite these age and cultural differences harmony would be a given. But even in such a "Christian" setting the classes consist of people from a wide range of religious and nonreligious backgrounds, holding to a variety of very different worldviews. There are likely vast differences of opinion in every class and tensions can arise quickly when someone says something, whether intentional or not, that offends another classmate. The object for every instructor is to maintain an atmosphere where students not only feel comfortable learning the material, but feel free to interact and learn from one another - an accepting atmosphere that enhances learning and even builds friendships despite the differences.

Romans 12:10 provides an excellent motto for cultivating such an atmosphere in our classrooms, where students are motivated to communicate and not feel intimidated or fearful. The Apostle Paul exhorts us to Love one another with brotherly affection. Outdo one another in showing honor. The Greek word used is philadelphia, or brotherly love. Such love assumes the best in others and treats others as we would want to be treated - the Golden Rule. Brotherly love is also expressed in showing honor to others, treating them and what they say with respect, even if we strongly disagree.

Even as a home may become dysfunctional when an atmosphere of fear instead of love permeates the attitudes of those in the house, so too may a classroom. When this happens students become afraid of opening up and sharing their opinion or what is going on in their lives. They move into the "can't wait 'til this course is over" mode. Fortunately, what often happens is that other students step in and help to ease the tension before it reaches that point. That being said, it is still incumbent upon the instructor to keep current in the classroom as much as possible so as to head off any such negative exchanges. 

What I've found is that quite often an offended student simply misunderstands another student's post and needs to have that pointed out. A phone call or email may be best in some cases to avoid a confrontation in the classroom. And of course reporting a post that is clearly abusive may also be necessary. I highly recommend the excellent 17 minute video by Jean Mandernach entitled Dealing with Difficult Students in the Online Classroom. You may access it here on CIRT under Teaching Tips.

The atmosphere of an online forum matters, and maintaining a welcoming one takes some effort. The instructor's presence and gracious choice of words are vital for a good classroom experience for all. Speaking the truth in love and showing honor sets the tone for a dynamic learning environment that will enhance communication and invigorate your students.